by queuelesscenter | Oct 29, 2013 | Customer Service
Yesterday was a beautiful, sunny day in Orlando. On my way to return the rental car. I stopped to fill up the tank. I pulled off the highway and pulled into the first gas station on the route. I looked at the Sun Gas Xpress price 87 octane was $5.29 per gallon. I will...
by queuelesscenter | Oct 29, 2013 | Uncategorized
I thought I was alone in my annoyance. Until last month when a colleague brought the issue up. In listening to calls and reading emails, we are hearing customers complain about being inundated with emails all to purchase more stuff from the organization. One customer...
by queuelesscenter | May 28, 2013 | Uncategorized
There are snarky little signs and cartoons posted all around us. It’s humorous and it makes us smile. But as leaders, do we really want to share it? promote it? have people associate it with us? Are you unintentionally sending the wrong message? Look for these...
by queuelesscenter | May 13, 2013 | Uncategorized
Congratulations to the Class of 2013! A new chapter in your life is beginning. Much of what you have learned in school may never be directly applied to a situation at work but will be a tool you use in determining HOW to move forward with the problem or challenges in...
by queuelesscenter | Apr 17, 2013 | Uncategorized
It is impossible to deliver great customer service if the agent doesn’t know what the customer needs. Sometimes agents become so accustomed to answering the same questions, they start to anticipate the question. Customer service quickly suffers when this...
