by queuelesscenter | Apr 16, 2013 | Uncategorized
by queuelesscenter | Apr 16, 2013 | Uncategorized
There are better, more effective ways for call center leaders to engage employees than ranking employees. Centers where agents are ranked do not accomplish as much for customers as agents who are not ranked. Why? Ranking creates an environment of inward focused...
by queuelesscenter | Feb 28, 2013 | Uncategorized
Yesterday, out of desperation, I walked back into a Radio Shack for the first time in years. Radio Shack was not my first choice for electronic supplies when I walked through the doors – but it was when I walked out the doors. Several things made all the...
by queuelesscenter | Feb 15, 2013 | Quality
I was recently told by a client, “You are my customer.” Four simple words that made me feel immediately comfortable with the project. It was clearly established that I would receive necessary information to meet my commitments. Throughout the entire...
by queuelesscenter | Feb 13, 2013 | Uncategorized
I received the following email in response to a query: Dear customer, Thank you for visiting our site. We are writing to inform you that in order to celebrate the third anniversary of our company, we will have a ten days’ trip. It stars from 7th Feb to 16th Feb....
