by queuelesscenter | Nov 13, 2013 | Employee Engagement, Excel Hints and Tricks, Workforce Management
Offering a bid system to agents for schedules, holiday hours or vacations is appealing to contact center and workforce managers. The bid processes supports systematic assignment and allows agents to have some input. The question that managers often ask is how can we...
by queuelesscenter | Oct 29, 2012 | Excel Hints and Tricks
The text function is a nifty little feature in Excel that will allow us to make our reports crisp. Have you ever added a column for the sole purpose of putting “per hour” behind a dollar amount? Have you ever wanted to put the day of week next to a...
